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Frequently Asked Questions (FAQ)

On this page, you will find the answers to questions we are often asked by our customers about indoor playground equipment, trampoline park and ninja warrior course.We hope they are useful.If you are looking for other information about Our Company or Products, please Contact our sales department. We will be happy to help you.

1.Q: Where is your factory located?

Our factory is situated in Wenzhou City, Zhejiang Province. The nearest airport is Wenzhou, with a one-hour flight to Shanghai airport and a two-hour flight to Guangzhou airport.

2.Q: Can I visit Zhenghan Play's production facility?

Certainly. You can schedule an appointment with our sales department to visit our factory. We will arrange for a special driver to pick you up at the airport or train station to ensure a safe and swift arrival at our factory. In our sample room, you will witness authentic representations of indoor playgrounds, trampoline parks, and ninja warrior courses.

3.Q: What warranty and maintenance does Zhenghan Play provide?

We offer a one-year warranty for all our products. All Zhenghan Play products are guaranteed to be free of defects for up to one year from the date of purchase. If any issues arise during this warranty period while operating the equipment in accordance with technical manuals or the seller’s instructions, the Seller shall be liable to provide new items upon the buyer’s request. The buyer is responsible for the shipping cost. Please refer to the Warranty Page for more information.

4.Q: How long does it take to receive a plan or design?

It depends on the size of your playground. Typically, it takes three working days to complete an overall design.

5.Q: How much will it cost for Zhenghan Play to create a design for me?

Zhenghan Play does not charge fees for customized 3D designs with our models. However, for special requirements involving intricate new models, we may require design fees ranging from US$300 to US$500 to demonstrate mutual commitment to the project.

6.Q: What about the trade terms, payment terms, and delivery time?

"Trade terms: EXW, FOB, CFR, CIF, DDU, DDP are all accepted. Payment terms: Our standard payment term is 30% T/T as a deposit, with the balance paid before loading. Trade Assurance on Alibaba is also an option. For larger orders, we accept L/C at sight. For trial orders of specific play parts, we accept Western Union, credit card, PayPal, or cash. Delivery time: It is based on the quantity and size of your order, but typically our production time is 15 to 30 working days."

7.Q: How can I place an order?

Sign a contract - Pay a deposit - Production - Pay the balance - Loading - Delivery.

8.Q: Does Zhenghan Play include installation?

Zhenghan Play provides installation through our fully trained and insured teams. However, we acknowledge that some customers may prefer to use their own installation teams based on our detailed installation maps. Installation costs are calculated separately.

9.Q: Can you arrange shipping?

Yes, we can assist you in arranging shipping to your designated sea port or address. We offer a comprehensive one-stop shipping service.

10.Q: Is Zhenghan Play equipment safe? Do the products meet national standards?

Yes, without a doubt. Zhenghan Play equipment is designed for safety and is utilized worldwide. Our products strictly adhere to the quality standards of European and American markets. Raw materials are certified by ASTM and EN safety standards. If there are new standards in a particular country, it is the buyer's responsibility to inform the seller before making a purchase.

11.Q: What services does Zhenghan Play offer?

Zhenghan Play manufactures high-quality playground equipment compliant with ASTM and EN safety standards. Zhenghan Play boasts an exceptional sales team providing pre-sale and after-sales service 24/7. Zhenghan Play features a professional design team offering customized designs. Zhenghan Play includes an experienced installation team to assist with equipment installation. Choosing Zhenghan Play means choosing efficiency, reliability, and peace of mind."

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